Terms and Conditions for Man With Van Maidavale

These Terms and Conditions set out the basis on which Man With Van Maidavale provides moving, delivery, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing a service to proceed, the customer agrees to be bound by these terms. Please read them carefully before placing an order, as they explain the booking process, payment requirements, cancellation rights, liability limits, waste handling obligations, and the law that applies to the agreement.

Throughout these Terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Maidavale, and references to “you” or “your” mean the customer, sender, recipient, or any person acting on behalf of the customer. These terms apply to domestic and commercial work, including single-item transport, furniture moves, collections, and similar van-based services, unless a separate written agreement states otherwise.

A booking is only confirmed once we have accepted the job details and, where required, received any deposit or advance payment requested. We may decline or amend a booking if the information supplied is incomplete, inaccurate, or outside the scope of the service requested. Customers are responsible for ensuring that all details provided at the time of booking are correct, including the pickup and drop-off addresses, access conditions, item descriptions, dates, times, and any special handling requirements.

Booking Process

When requesting a service, you must provide a clear description of the goods, the number and type of items, the collection and delivery points, and any risks likely to affect safe loading or transport. This includes narrow staircases, lifts, parking limitations, long carry distances, fragile items, dismantling needs, or prohibited items. We may rely on the information you give when preparing a quotation, and if the actual work differs significantly from that description, we may revise the price, reschedule the service, or refuse to carry out the job where safety or legality is at issue.

Unless otherwise agreed, all bookings are subject to availability and are not guaranteed until confirmed by us. We may ask for identification, proof of address, or other reasonable information to protect against fraud, support security checks, or comply with legal duties. If the customer is booking on behalf of another person, the person making the booking confirms that they have authority to do so and to accept these terms on that person’s behalf.

Payments and Charges

Prices may be quoted as fixed rates or as estimated charges based on the expected time, vehicle use, labour, mileage, access conditions, and any additional services requested. Unless expressly stated otherwise, all quotations are exclusive of VAT and any applicable taxes or third-party fees. We reserve the right to change a quotation before acceptance if the scope of work changes or if material information was omitted at the time of enquiry.

Payment is due in full in accordance with the payment method and timing agreed at booking or stated on the invoice. We may require a deposit or full prepayment for certain bookings. If payment is not received when due, we may suspend or cancel the service, retain goods lawfully held by us where permitted, and recover any reasonable costs incurred in pursuing overdue sums. You are responsible for bank charges, chargeback fees, or payment processing costs caused by failed or disputed payments, except where such charges arise from our error.

Cancellations, Amendments and Delays

You may request a cancellation or amendment, but it will only take effect once we confirm it. If you cancel too close to the agreed date or time, we may charge a cancellation fee to cover lost time, vehicle allocation, administration, and any costs already incurred. The amount charged will be reasonable and proportionate to the notice given and the work reserved for your booking. If a deposit has been paid, we may retain all or part of it to cover those costs.

If you are not ready at the agreed time, or access is unavailable, or the goods are not as described, we may charge waiting time, aborted journey costs, or a rearrangement fee. We are not liable for delays caused by traffic, adverse weather, accidents, road closures, vehicle breakdowns, force majeure events, or failures by third parties beyond our reasonable control. Where a delay becomes significant, we will aim to communicate a revised schedule, but we do not guarantee exact arrival times unless specifically agreed in writing.

We may cancel or suspend a booking if it would be unsafe, unlawful, or impractical to proceed, including where there is a risk of damage, injury, infection, contamination, fire, or regulatory breach. If we cancel for reasons within our control, we will refund any payment received for work not performed, subject to any lawful deductions for services already delivered. If we cancel because of your breach of these terms or because the booking information was materially inaccurate, you may remain liable for our reasonable costs.

Liability and Customer Responsibilities

You must ensure that all items are adequately packed, labelled, and fit for transport unless packing has been expressly included in the service. Fragile, valuable, or sentimental items should be disclosed in advance, and where appropriate, insured separately. We are not responsible for pre-existing damage, defective packaging, unsecured contents, or deterioration arising from the nature of the goods themselves. Items with hidden faults, structural weakness, or internal damage may fail during handling even if handled with reasonable care.

Our staff will take reasonable care in carrying out the service, but certain losses remain outside our responsibility, including indirect loss, loss of profit, business interruption, loss of opportunity, and consequential damage. To the extent permitted by law, our liability for loss or damage caused by our negligence will be limited to the lesser of the repair cost, replacement value, or the amount covered by any applicable insurance arranged for the job, unless a greater liability is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

You agree to indemnify us against claims, losses, fines, costs, and expenses arising from inaccurate information, unlawful goods, unsafe packing, or your failure to obtain permissions required for the service. You are also responsible for protecting floors, walls, lifts, and access areas if they are especially delicate or if additional protection is reasonably needed. Where we agree to move items on behalf of a customer, this does not transfer ownership, verify title, or imply that the goods are lawfully held by the customer.

Waste Regulations and Prohibited Items

Any waste collection or disposal arranged through Man With Van Maidavale must comply with UK waste legislation, including the requirement that waste is carried, transferred, and disposed of only by lawful means. We may refuse to remove items that appear to be controlled waste, hazardous waste, electrical waste requiring specialist handling, clinical waste, asbestos, liquids, pressurised containers, or substances that may present a risk to health or the environment. If the job includes removal of waste, you must accurately describe it in advance so that the correct handling arrangements can be made.

Where applicable, you confirm that you are the owner of the waste or are authorised by the owner to arrange its removal. You must not use our service to dispose of fly-tipped materials, stolen goods, or any items that are illegal to possess, transport, or discard. We may ask for proof of lawful origin or authority to dispose of items, and we may refuse collection if such evidence is not provided. If waste is misdescribed or mixed with prohibited materials, we may charge additional fees for segregation, specialist handling, or return of the goods where lawful and practical.

For the avoidance of doubt, ordinary domestic or office items transported as part of a move are not treated as waste unless you specifically instruct us to dispose of them. However, once items are identified for disposal, the customer remains responsible for ensuring that no restricted substances are included. If we reasonably believe that handling the material would breach waste rules, environmental regulations, transport rules, or safety obligations, we are entitled to stop the job immediately.

Insurance, Damage Claims and Complaints

We may hold or arrange insurance cover appropriate to the type of work undertaken, but the existence of insurance does not create greater liability than is set out in these terms. If you believe an item has been lost or damaged during the service, you must notify us as soon as reasonably possible and in any event within a reasonable time after delivery or collection. Any claim should include a description of the item, photographs where available, the nature of the damage, and any supporting evidence of value or condition before the service.

We will consider claims fairly and may request inspection, repair quotations, or additional information before reaching a decision. We are not responsible for damage caused by items being structurally unsound, poorly packed, or too large to be moved without risk when you instructed us to proceed. If you ask us to move goods in a way that carries a known risk, you accept that risk to the extent permitted by law. Nothing in this section affects your statutory rights as a consumer where those rights apply.

If a complaint arises, both parties agree to act reasonably and attempt to resolve the matter promptly. Any failure by us to enforce a particular term on one occasion does not mean that term is waived for future bookings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Access, Health and Safety

You must make sure that the pickup and delivery locations are reasonably accessible and safe for the planned work. This includes obtaining any necessary permits, parking permission, entry codes, loading bay access, or building approval. If our team is unable to access the property or the access route is unsafe, additional charges may apply and the job may need to be postponed. We may refuse to enter premises or handle items where conditions appear unsafe, unsanitary, or likely to breach health and safety requirements.

You are responsible for telling us about hazards such as pests, mould, contamination, leaking containers, broken glass, sharp edges, aggressive animals, or unstable furniture. Where manual handling could cause injury, we may require additional labour, dismantling, or an alternative method of move. We may also refuse to handle cash, jewellery, weapons, perishables, illegal items, or any goods that fall outside the ordinary scope of a van service unless specifically agreed in advance and lawfully permitted.

Our team may pause work if conditions change and continuing would create an unacceptable risk. If that happens, you may be charged for the portion of work already completed and for any waiting time or abortive costs reasonably incurred. The customer should ensure a responsible adult is present at both ends of the job where needed to authorise decisions and confirm completion.

Governing Law and General Terms

These Terms and Conditions, and any non-contractual disputes or claims arising from them, are governed by the laws of England and Wales. If the customer is based elsewhere in the United Kingdom, mandatory local consumer protections may still apply where relevant, but the legal interpretation of this agreement will remain subject to the governing law stated here. Any dispute that cannot be resolved informally may be brought before the courts of England and Wales, unless another court has mandatory jurisdiction under applicable law.

These terms form the entire agreement between the parties for the relevant booking, unless we have agreed a different arrangement in writing. No employee, agent, or subcontractor has authority to vary these terms unless the variation is confirmed by an authorised representative of the service provider. By using Man With Van Maidavale, you acknowledge that you have read, understood, and accepted these terms as the basis of the service.

If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or allow the service to begin. Continuing with the booking after any update to these terms will be treated as acceptance of the revised wording for future services, provided the change has been communicated to you before the relevant job starts.