Terms and Conditions

Man with Van Maida Vale Terms and Conditions

These Terms and Conditions set out the agreement between Man with Van Maida Vale and the customer for the provision of removal and associated services within the United Kingdom. By making a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings set out below:

1.1 "Company" means the Man with Van Maida Vale removal service provider.

1.2 "Customer" or "you" means the person, firm, or organisation that requests or uses the services of the Company.

1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means all items, boxes, furniture, equipment, and personal belongings that are handled, transported, or stored by the Company on behalf of the Customer.

1.5 "Service Area" means areas served by Man with Van Maida Vale and surrounding districts within the UK, as may be agreed at the time of booking.

1.6 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides removal and man and van services primarily for domestic and small commercial moves, including collection, transportation, and delivery of Goods.

2.2 The Company may also provide additional services such as packing, unpacking, furniture dismantling and reassembly, subject to prior agreement and any additional charges.

2.3 The exact Services to be provided, including the collection and delivery addresses, dates, times, vehicle size, and staffing levels, will be agreed at the time of booking and confirmed by the Company.

3. Booking Process

3.1 Bookings must be made in advance and are subject to availability. The Customer must provide accurate and complete information when requesting a quotation or placing a booking.

3.2 When requesting a quotation, the Customer must inform the Company of:

(a) the collection and delivery addresses;

(b) the nature and approximate volume of the Goods;

(c) any special access issues, such as restricted parking, stairs, lifts, or narrow entrances;

(d) any items that are fragile, valuable, unusually heavy, or require special handling; and

(e) any time restrictions or building regulations at either address.

3.3 A booking is only confirmed once the Company has accepted the request and issued a confirmation, which may be provided verbally or in writing. The Contract is formed on this confirmation.

3.4 The Company reserves the right to refuse or cancel a booking at its discretion, including where the information provided by the Customer is incomplete, inaccurate, or where the Services cannot safely or lawfully be provided.

4. Customer Obligations

4.1 The Customer is responsible for ensuring that:

(a) all Goods are properly and securely packed, unless packing services have been specifically requested and agreed;

(b) all boxes and containers are safely packed, closed, and able to be lifted without risk of damage or personal injury;

(c) fragile items are clearly identified and suitably protected;

(d) all Goods are ready for collection at the agreed time; and

(e) the Company has clear, safe, and suitable access to both collection and delivery locations.

4.2 The Customer must arrange all necessary permits or permissions for parking, loading, and unloading at both addresses, unless otherwise agreed with the Company in advance.

4.3 The Customer must not request the Company to transport any illegal, dangerous, or prohibited items including, but not limited to, flammable materials, explosives, drugs, firearms, or hazardous chemicals.

4.4 The Customer shall be present or represented at the collection and delivery addresses at the agreed times to supervise the move and check Goods. If the Customer is not present, the Company may act on the instructions of an adult representative at the premises and shall not be liable for any loss arising from such instructions.

5. Payments and Charges

5.1 Charges will be based on the information provided at the time of booking, including the service area, estimated duration, vehicle size, staffing, and any additional services requested.

5.2 The Company may quote on an hourly rate, a fixed price, or a combination of both. All quotations are exclusive of any congestion charges, tolls, parking fees, or fines which may be payable in addition and charged to the Customer.

5.3 The Company reserves the right to adjust the quotation if:

(a) the Customer's information was inaccurate or incomplete;

(b) additional services are requested or required on the day;

(c) access difficulties or delays outside the Company’s control increase the time required; or

(d) the volume or nature of the Goods differs significantly from that described at the time of booking.

5.4 Unless otherwise agreed, payment is due on or before completion of the Services on the moving date. The Company may require a deposit at the time of booking which will be deducted from the final invoice.

5.5 Payment methods will be advised by the Company at the time of booking. The Customer is responsible for ensuring that cleared funds are available when due.

5.6 If payment is not made when due, the Company may:

(a) charge interest on overdue amounts at the statutory rate until payment is received in full; and

(b) suspend or refuse to provide further Services until all outstanding sums are paid.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible.

6.2 The following cancellation terms will normally apply:

(a) Cancellations more than 7 days before the scheduled service date: any deposit paid may be refunded or credited at the Company’s discretion.

(b) Cancellations between 7 days and 48 hours before the scheduled service date: the Company may retain part or all of the deposit to cover administrative and scheduling costs.

(c) Cancellations less than 48 hours before the scheduled service date or failure to provide access on the day: the Company may charge up to 100 percent of the quoted price.

6.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Additional charges may apply for amendments.

6.4 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, or other events that make performance unsafe or impossible. In such cases, the Company will attempt to rearrange the Services at the earliest suitable time and shall not be liable for any consequent loss.

7. Access, Parking, and Delays

7.1 The Customer is responsible for providing suitable parking and access for the Company’s vehicles at both collection and delivery locations.

7.2 Any parking charges, permits, or penalties incurred as a result of the removal work may be charged to the Customer.

7.3 The Customer must inform the Company in advance of any restrictions affecting access, such as time limits, height or weight limits, vehicle exclusion zones, or internal access issues.

7.4 The Company is not liable for delays caused by traffic, road closures, adverse weather, or other events beyond its control. If delays occur for reasons outside the Company’s control, the Customer may be charged for waiting time in accordance with the Company’s standard rates.

8. Customer Declarations and Excluded Items

8.1 The Customer declares that all Goods are owned by the Customer or that the Customer has full authority from the owner to enter into this Contract for their removal or transport.

8.2 The Company does not accept for transport or handling:

(a) jewellery, precious metals, cash, or high-value items such as fine art or antiques without prior written agreement;

(b) perishable or frozen foods;

(c) live animals or plants;

(d) dangerous goods, explosives, corrosive substances, or any items classified as hazardous under applicable regulations.

8.3 If any such items are transported without the Company’s knowledge, the Company shall have no liability for any loss, damage, or deterioration and may, where lawful, arrange for their disposal at the Customer’s cost.

9. Waste and Environmental Regulations

9.1 The Company is not a licensed waste carrier unless specifically stated and agreed. The Services do not include disposal of general household waste, construction waste, or hazardous materials.

9.2 The Customer must not request the Company to remove or dispose of any waste in breach of applicable waste and environmental regulations.

9.3 Where the Company agrees to remove unwanted items for disposal, such items must be lawful to transport and dispose of, and the Customer confirms that they are the owner or have authority to dispose of them.

9.4 Any charges for lawful disposal or recycling of items will be agreed in advance where practicable and will be payable by the Customer in addition to standard removal charges.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods is subject to the limitations set out in this section.

10.2 The Company’s total liability for loss of or damage to Goods caused by its negligence or breach of contract shall not exceed a fair replacement value of the Goods affected, subject to any per-job or per-item limits communicated at the time of booking.

10.3 The Company shall not be liable for:

(a) loss or damage arising from defects in the Goods or inadequate packing by the Customer;

(b) normal wear and tear, minor scuffs or scratches, or deterioration arising from the nature of the Goods;

(c) damage to furniture or items that require dismantling or reassembly, unless the Company has been expressly instructed and paid to provide such services and has acted negligently;

(d) damage to items or property where the Customer has insisted on a course of action against the Company’s advice;

(e) loss of data or software from electronic devices;

(f) indirect, consequential, or purely economic loss such as loss of profit, loss of business, or loss of opportunity.

10.4 The Customer must inspect Goods and premises upon completion of the Services and raise any concerns immediately. Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of the move.

10.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Insurance

11.1 The Company may maintain public liability and other relevant insurance in connection with its Services, in accordance with industry practice.

11.2 The Customer is strongly advised to arrange adequate insurance cover for their Goods during the move, particularly for high-value or fragile items, as the Company’s liability may be limited as described in these Terms and Conditions.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company at the earliest opportunity so that it can be addressed promptly.

12.2 Formal complaints should be submitted in writing, providing full details of the issue, dates, and any supporting information. The Company will review the complaint and respond within a reasonable time.

12.3 The Company will aim to resolve disputes amicably. If a dispute cannot be resolved, both parties agree to consider mediation or another form of alternative dispute resolution before commencing court proceedings, where appropriate.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform its obligations under the Contract if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, accidents, breakdowns, strikes, or government restrictions.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

15.3 The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company.

15.4 These Terms and Conditions, together with any written confirmation or quotation accepted by the Customer, constitute the entire agreement between the parties and supersede any prior discussions, representations, or agreements relating to the Services.

15.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.

By confirming a booking with Man with Van Maida Vale, the Customer acknowledges and agrees to be bound by these Terms and Conditions.